Service Providers

How can I join AMC’s network?

Kindly contact our health line support on 19462 or send an e-mail at medical.network@ahlymedical.com and we will contact you shortly.

 


 

Is there a hotline that we can refer to in emergency times?

Yes you can always refer to our health line 19462 and there you will find prompt assistance to any case that requires handling.

 


 

Should we provide the medical service to the beneficiary if we don’t have claim forms?

Kindly refer to our health line support 19462.

 


 

Should we accept the admission of an emergency case without prior approval?

Yes, but the case report should be sent after 24 hours or one working day max in order to acquire the approval.

 


 

What are the required documents in order to contract with AMC?

Kindly contact our health line support on 19462 or send an e-mail at medical.network@ahlymedical.com and we will contact you shortly.

 


 

Could approvals be obtained over the phone?

No, only by fax.

 


 

What should I do if I want to submit a complaint?

Kindly contact our health line support 19462 or send an e-mail at customer.voice@ahlymedical.com and we will assist you till your issue is resolved.